Return & Refund Policy
At SHELYNN, we want you to shop with confidence and enjoy a smooth shopping experience.
Return Window
Returns must be requested within 30 days of the delivery date.
Return Eligibility
To qualify for a return:
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Items must be unworn, unused, and in original condition
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All original tags must still be attached
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Items must be returned in their original packaging
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Swimwear or intimate items with removed hygiene seals
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Gift cards
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Final sale items clearly marked as non-returnable
How to Start a Return
To request a return, please contact us at support@shelynn.co.uk and include:
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Your order number
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The reason for your return
Please note that returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.
Original shipping charges are non-refundable.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo evidence so we can resolve the issue as quickly as possible.
Support & Order Issues
If you experience any issue with your order, we kindly ask that you contact our support team first at support@shelynn.co.uk so we can assist you promptly and work toward a resolution.
Agreement
By placing an order with SHELYNN, you agree to this Return & Refund Policy.